Hermosa Perfumería UK

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Faq

Frequently Asked Questions.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within seven working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways. The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

Who will deliver my order?

Most of our deliveries are handled by EVRI. During busy times we may opt to use an alternative delivery service.

How long will it take to receive my order?

We aim to send your order the day after the order is placed (excluding Christmas day, boxing day, bank holidays and other public holidays). During very busy periods this may take a little longer but we aim to get your order to you as soon as possible.

What if I don’t receive my order?

If you don’t receive your order within seven working days please email us at info@hermosaperfumeria.com. Please include your contact details and order number so we can check your delivery and get back to you.

03. Returns, exchanges and complaints

How do I return my order?

If you would like to return all or part of your order you must do this within 14 days of receiving it. We are not liable to pay return postage costs and your refund will have the postage and packing costs deducted from your refund amount. All returned items must be sealed in its original packaging, in as new condition and unused.

How do I exchange a product?

All exchanges must be sent back to us with 14 days of receiving it and items must be in perfect, unused condition and sealed in it’s original packaging. We are not liable for return postage costs and you will have to pay the postage costs of your replacement items dispatched to you.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. About us

Who are you?

We are a small business based in Nottingham. We love fragrances and cosmetics and all our products are selected based on value for money and quality. Wherever possible we try to buy British made products to reduce air miles and the effect on our environment.

Do you have a store I can visit?

To keep our costs low and to enable us you offer you the best possible prices we don’t have any traditional stores. We do however attend markets and fairs in the Nottinghamshire, Leicestershire, Derbyshire, South Yorkshire and Lincolnshire areas where we offer a selection of our best selling. Please follow us on Twitter to keep updated.

Why don’t you offer free postage?

Nothing is free. Other websites that offer free postage just add the postage costs to the price of the items they sell, this is a false economy for customers. We prefer a fairer approach as many of our customers order multiple items in one order. Making our product prices lower and offering a flat rate for postage means that the final price is in most cases lower than if we had offered free postage.